ROUTING

# “This one’s yours.” Before anyone asks.

Give each new enquiry a clear owner with rules your team can understand.

[Start free trial](https://kibihq.com/start)[Try the demo](https://demo.kibihq.com/)

14 days · every feature · no card

![Routing preview matching a 120k budget to Asha and a planned call.](https://kibihq.com/images/visuals/s06-routing-preview-desktop.webp)

Routing preview matching a 120k budget to Asha and a planned call. Demo workspace.

## Match the enquiry to the person.

Use service, budget, source or other enquiry details to send the right work to the right teammate.

## Share the next lead.

Round-robin takes turns across the team and skips teammates who are away. Everyone can see who is handling the enquiry.

## See the handoff before it happens.

Preview a rule with an example enquiry and check the owner it selects.

BEFORE YOU START

## A few useful answers.

Which plans include routing?

Routing rules and round-robin are included in Team and Growth.

Does round-robin mean equal workloads?

It shares new enquiries in turns. Existing workloads can still differ, so review them in the owner overview.

LESS CHASING. MORE CALLING BACK.

## Your next enquiry deserves a next step.

Give it a home, an owner and someone who knows when to call back.

[Start free trial](https://kibihq.com/start)[Try the demo](https://demo.kibihq.com/)

14 days · every feature · no card

I’ll keep an eyeon the next step.

Source: https://kibihq.com/features/routing/