[KIBI HELP & SETUP](https://kibihq.com/help)

# Connect the account. Check the incoming message.

The MSG91 connection needs the right account details and a working inbound webhook. Test both before relying on the source for enquiries.

Browse setup guides

WhatsAppBetaAvailable after a short review

Business textingAvailable

## Before you start

Have a WhatsApp number connected to MSG91 and authorised access to the relevant Authkey and WhatsApp settings. Use a credential with the required scope under your business's security process. Treat the complete Kibi webhook URL as private if it contains a token.

## Connect it, step by step

- Open MSG91's Authkey settings and identify the active key intended for this WhatsApp integration.

- In Kibi's WhatsApp page, select ‘Through Twilio or MSG91’, then MSG91.

- Enter the key and sender number, including country code, in Kibi's authorised connection form. Select ‘Connect my account’.

- Copy the webhook destination shown in ‘Getting WhatsApp ready’. Add it to the corresponding MSG91 WhatsApp inbound configuration and save.

- Send a fresh message from another phone. Check that the conversation arrives in Kibi and the webhook-readiness state updates.

MSG91 keeps billing you for messages. Kibi never charges your credits for WhatsApp.

![Kibi MSG91 setup fields for auth key and the WhatsApp number.](https://kibihq.com/images/visuals/s20-msg91-fields-desktop.webp)

Kibi MSG91 setup fields for auth key and the WhatsApp number. Demonstration workspace; use your own account details.

[Open full-size screenshot](https://kibihq.com/images/visuals/s20-msg91-fields-desktop.webp)

## What happens next

MSG91 bills your business directly for messages. Kibi never charges your credits for WhatsApp. Where supported, use template Sync to refresh the templates available through the connection.

## If you get stuck

Key rejected? Check key status and required WhatsApp access. No incoming message? Check the sender, exact destination and inbound-event configuration. A delivery-report webhook is not automatically the same as the inbound-message webhook this workflow needs. Changed a key? Update the Kibi connection and repeat the test. Share only masked diagnostics with support.

## Related guides

[Keep using your WhatsApp Business app](https://kibihq.com/help/whatsapp-business-app)[Connect WhatsApp through Twilio](https://kibihq.com/help/twilio-keys)

Kibi screens shown here use a demonstration workspace. Use your own account details when you connect.

[MSG91 Authkey help](https://msg91.com/help/api/where-can-i-find-my-authentication-ke)

[MSG91 webhook help](https://msg91.com/help/webhook-new)

Source: https://kibihq.com/help/msg91-auth-key/