Follow-up & teamsFour plans · two team sizes8 min read

# Affordable CRM for Small Businesses in India

Compare four affordable CRM plans in India for teams of two and five. See what it costs to track leads, follow up on WhatsApp and send invoices.

[Compare annual costs](https://kibihq.com/resources/articles/affordable-crm-small-business-india/#india-crm-costs) · [See Kibi pricing in India](https://kibihq.com/en-in/pricing/)

By [Kibi editorial team](https://kibihq.com/editorial/) · 2026-11-03 · Updated 5 November 2026

In this article

Keep your next enquiry in mind as you read.

A CRM can look very affordable when you’re the only one in the room. Then your colleague needs a login, the business needs WhatsApp, and someone has to send the invoice. Suddenly there are three tabs and a little less romance.

For a small Indian business that wants to track enquiries, WhatsApp chats and invoices in the same sales record, Kibi is our first pick. For the lowest base subscription in this comparison, Bigin Express with Zoho Invoice wins at both team sizes. Here’s what each bill gets you.

THE QUICK TAKE

## Key takeaways

- In India, Kibi Starter is ₹9,990 a year for two included people. Team is ₹24,990 for five.

- Bigin Express costs ₹9,600 a year for two users and ₹24,000 for five. The invoice work happens in Zoho Invoice.

- The table compares the software bill before tax. Add your actual WhatsApp messaging charges and any payment processing fees separately.

The comparison below uses Indian list prices. [See all Kibi plans for your country](https://kibihq.com/pricing/).

## What does a CRM cost in India for two or five people?

Picture a small service business with one WhatsApp number, one person sending invoices and up to five quotes and five invoices each month. Everyone needs their own CRM login. The owner can assign enquiries by hand.

The annual figures use published India list prices. Kibi, Bigin and Zoho CRM are billed yearly in these examples. Interakt is shown as twelve payments at its published monthly rate. The figures leave out tax, discounts, messaging, payment fees and any help you buy for setup.

A monthly equivalent is not a monthly payment. The Kibi table below shows both bills, what each plan includes and the calculation for five people. Your country sets the Kibi prices shown there; the wider INR comparison is an India reference.

Base subscription for the whole team in INR. Competitor list prices checked 5 November 2026.

| CRM and plan | 2 people | 5 people |
| --- | --- | --- |
| Kibi Starter / Team | ₹9,990 | ₹24,990 |
| Bigin Express + Zoho Invoice | ₹9,600 | ₹24,000 |
| Zoho CRM Professional | ₹33,600 | ₹84,000 |
| Interakt Sales CRM + separate Zoho Invoice | ₹29,988 | ₹29,988 |

[See India billing options and the full plan comparison](https://kibihq.com/en-in/pricing/)

## What should an affordable lead management CRM do?

Lead management means knowing where an enquiry came from, who will reply and when they’ll follow up. A shared WhatsApp inbox helps you see the chat. A CRM should also tell you who’s calling back tomorrow.

Take an example from a small interiors business. A website enquiry comes in for a kitchen refit. The customer asks to talk after work. Give the lead to Riya and set a 6 pm callback. If she’s out tomorrow, her colleague can read the notes before following up.

- For two people, try a manual handover. Can your colleague find the original request and see when the callback is due without asking you?

- For five people, test how you’ll split new enquiries on a busy day. Kibi Team can assign incoming leads using rules you set. Today shows the follow-ups that are due.

- For either team, try sending a quote from that same enquiry. When the customer calls back, check how quickly you can find what you offered.

[See how Kibi captures leads from website forms and email](https://kibihq.com/features/lead-capture/) · [See how Kibi keeps callbacks visible in Today](https://kibihq.com/features/today/) · [Try the five-lead CRM scorecard](https://kibihq.com/resources/articles/best-crm-for-small-business-lead-management/#five-lead-test)

## 1. Kibi for lead management from first enquiry to invoice

Kibi’s lead management advantage is that the whole team can see who’s handling an enquiry and when they’ll follow up. Keep website enquiries, connected WhatsApp chats and the next callback in one place. Today shows what’s due, and Team can assign incoming leads using rules you set.

When the kitchen customer says yes, Riya can find the quote and invoice on the same enquiry. If a colleague takes over, they can see what was promised before making the next call.

Starter includes 2 people and 5 sent quotes plus 5 issued invoices each month. Team includes 5 people, 20 sent quotes and 20 issued invoices a month, with team routing and payment reminders.

For a five-person team sharing incoming leads, Team is the useful starting point: 5 included people, routing, quotes and invoices together. Use the monthly cash figure below when setting a monthly budget; a yearly equivalent is not a monthly bill.

Count documents as well as desks. If two people send ten invoices each month, price Team for that workload. Drafts can sit while you decide what to send.

Try Kibi for 14 days without a card. Connect your work WhatsApp numbers, keep using the Business app and test a real enquiry-to-quote routine before choosing a paid plan.

REAL KIBI SCREENS · FICTIONAL DEMO DETAILS

- Find the call that needs attention

Today shows Victoria’s overdue call before it is rescheduled.

![Kibi Today with Victoria’s overdue call in the fictional Bloom Interiors workspace.](https://kibihq.com/images/visuals/s01-today-desktop.webp)

- See who owns the next conversation

Asha owns the enquiry. The call is now planned for tomorrow at 10. A person makes the call; this is not an automatic message.

![Victoria’s enquiry with Asha as owner and the next call rescheduled to tomorrow at 10.](https://kibihq.com/images/visuals/s03-rescheduled-desktop.webp)

- Give the offer its own document

The customer-facing quote for the same fictional project. All amounts here are sample project figures, not Kibi subscription prices.

![Kibi quote Q-0001 for Victoria’s fictional full-home interior project.](https://kibihq.com/images/visuals/s22-quote.webp)

Captured 6 October 2026 in our isolated demo. Screens show different moments, not an automated sequence. Expand a step to see the screen.

Kibi allowances per workspace. Reviewed 5 November 2026 against the current product contract. Quotes sent and invoices issued are counted separately each month.

| Plan | People included | Monthly documents | Lead sources |
| --- | --- | --- | --- |
| Starter | 2 | 5 quotes + 5 invoices | 2 |
| Team | 5 | 20 quotes + 20 invoices | 6 |
| Growth | 10 | Unlimited quotes + Unlimited invoices | Unlimited |

[See Kibi’s India plan limits and billing options](https://kibihq.com/en-in/pricing/) · [See the five-person monthly bill and plan chooser](https://kibihq.com/en-in/pricing/#five-person-team) · [See how quotes and invoices work in Kibi](https://kibihq.com/features/quotes-invoices/) · [Explore WhatsApp in Kibi](https://kibihq.com/features/whatsapp/) · [Try Kibi for 14 days](https://kibihq.com/start/?utm_content=affordable-crm-india)

## 2. Bigin Express for the lowest subscription on this list

Bigin Express is ₹400 per user per month on annual billing. It includes a WhatsApp Business integration and can connect to Zoho Invoice. If your accounts person already lives in Zoho Invoice, that split may feel perfectly natural.

Zoho Invoice’s India edition is free and lists up to two users and 500 invoices per year. Five Bigin logins do not give five people a Zoho Invoice login. Give the person who will actually issue invoices a turn during the trial.

[Bigin’s published India price](https://www.bigin.com/articles/bigin-india-pricing-clarification.html) · [Bigin’s Zoho Invoice integration](https://www.bigin.com/integrations/zoho-invoice.html) · [Zoho Invoice India allowances](https://www.zoho.com/in/invoice/pricing/) · [Compare Kibi and Bigin](https://kibihq.com/compare/zoho-bigin/)

## 3. Zoho CRM Professional for more room to customise

Professional costs ₹1,400 per user per month on annual billing. We chose it for the built-in quote and invoice modules. Zoho CRM also documents WhatsApp Business integration on paid editions.

It’s worth a look if you want to build a more detailed sales process, with products and price books alongside deals. Ask your billing person to create the invoice they actually use, including the fields they need. A shiny demo invoice rarely settles that question.

[Zoho CRM Professional’s published price](https://www.zoho.com/crm/zohocrm-pricing-professional.html) · [Zoho CRM’s edition and feature matrix](https://www.zoho.com/crm/complete-feature-list.html?source_from=edition-selection) · [Zoho CRM’s WhatsApp setup and edition details](https://help.zoho.com/portal/en/kb/crm/connect-with-customers/business-messaging/articles/business-messaging-using-whatsapp-for-business-integration-with-zoho-crm)

## 4. Interakt when WhatsApp is the sales desk

Interakt’s ₹2,499 monthly Sales CRM bundle lists five sales agents and one WhatsApp number. At that price, a two-person business pays the same base subscription as a five-person business. It’s a sensible shortlist entry when shared chats and assigning WhatsApp conversations matter most.

Interakt also lists ₹6,897 per quarter for the bundle, or ₹27,588 over four quarters at that rate. Use that figure if you prefer quarterly billing.

The comparison pairs it with separately operated Zoho Invoice. That gives your billing person a way to issue invoices at the assumed volume. Plan for that person to carry over the details and test whether the handoff feels easy.

[Interakt’s INR pricing and Sales CRM package](https://www.interakt.shop/pricing-us/?currency=INR) · [Compare more Interakt alternatives](https://kibihq.com/resources/articles/interakt-alternatives/)

## Add the costs that depend on your business

Ask your supplier for a quote with three lines: the subscription for your team, the WhatsApp charges you expect, and the tax on the bill. If customers pay online, check the payment provider’s fees too.

For Kibi’s direct connection, Meta bills you for WhatsApp. Kibi never charges your credits for it. If you connect through Twilio or MSG91, that provider bills you. Template charges depend on the kinds of messages you send and where recipients are.

Take one ordinary week. Count paid templates by type and destination, multiply by the applicable rates, then estimate a month using your own volume. Ask the provider about any number or setup fees. Your teammate’s 40 routine replies and your festival campaign can have very different costs.

The five-minute invoice test

Open a real-looking enquiry with sample details. Send a quote, change one line and issue an invoice. Now give the record to a colleague. If they can explain what happened and when to follow up, you’ve learned more than a price card can tell you.

[Check official Meta WhatsApp messaging rates](https://business.whatsapp.com/products/platform-pricing)

## A few questions before you pay

Which CRM is cheapest for two people in this comparison?

Bigin Express with separate Zoho Invoice billing has the lowest base subscription in this comparison at ₹9,600 annually for two CRM users. Kibi Starter is ₹9,990 annually with two included people and invoices on the enquiry record.

Which CRM plan fits five people who need lead assignment, WhatsApp and invoices?

Kibi Team includes 5 people, routing rules, 20 quotes and 20 invoices a month. Its live WhatsApp connection keeps customer chats with the next call and quote. Check the monthly bill against your budget; provider usage is separate. Bigin Express with Zoho Invoice suits a separate billing workflow.

Can I try Kibi before choosing a plan?

Yes. Kibi has a 14-day free trial with no card required. After the trial, continuing to use Kibi requires a paid plan.

## How we compared the plans

We make Kibi. We checked the other suppliers’ published India prices and plan details on 3 November 2026. We selected the plans that fit the example team and showed the invoice arrangement for each. We didn’t buy and run each subscription.

[Read our editorial standards](https://kibihq.com/editorial/)

Try one thing on the next enquiry.Pick a change your team can use tomorrow.

THE USEFUL SHELF

## Try it in your setup

Follow the steps, then check the result on your site or in your workspace.

Step-by-step Kibi guides

[Setup guideUnderstand the WhatsApp Business app routeCheck the setup before choosing how the team will use WhatsApp.](https://kibihq.com/help/whatsapp-business-app/) · [Feature walkthroughFollow a quote through to an invoiceKeep the commercial next step connected to the enquiry.](https://kibihq.com/features/quotes-invoices/)

KEEP THE THREAD GOING

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Source: https://kibihq.com/resources/articles/affordable-crm-small-business-india/