WordPress formsTroubleshooting note4 min read # Your form saved an entry. Why didn’t the email arrive? Find the saved request, check the notification log and follow the email to its destination. Start with the part that failed. By Kibi editorial team · 16 October 2026 In this article Keep your next enquiry in mind as you read. A visitor says they submitted your form, but there is no email. Before asking them to try again, check whether their request is already saved. Kibi Forms saves entries in WordPress before sending notifications. You can respond from that saved entry while the person managing the website checks the missing alert. THE QUICK TAKE ## Key takeaways - Entry missing: test the public form and check the correct WordPress Inbox. - Entry saved, sending failed: read the email log and fix the reported cause. - Entry saved, email marked Sent: check the recipient, junk folder, mailbox rules and provider delivery information. ## Find the request in the Inbox Open the form’s Inbox. Use the approximate submission time and contact details, and check you have the right form and website. If the entry is there, give someone the response while you investigate email. The visitor’s request can keep moving without waiting for the notification repair. If it is missing, submit the public form using recognisable test details. Note the time, confirm the intended form is on the page and check the Inbox again. [See what happens when an enquiry arrives](https://kibihq.com/wordpress-forms/how-it-works/when-an-enquiry-arrives/) ## Read what happened to the email Find the notification in Kibi Forms’ email log. It shows messages the site sent or tried to send; a failed notification is also flagged on the saved entry. Read the explanation before changing settings. If somebody else maintains the site, give them the form name, notification time and reported problem. “Sent” means the site reported a successful send; it does not confirm inbox delivery. Check the recipient, junk folder and mailbox rules, then any provider delivery information. Keep these two questions separate First: is the enquiry saved? Then: what happened to its notification? The first answer tells you whether the team has a request it can respond to. [Open the visual guide to failed emails](https://kibihq.com/wordpress-forms/how-it-works/when-an-email-fails/) ## Check the intended notification Open the form’s email settings. Check the current recipient and subject. Make sure you are inspecting the team alert, not a separate acknowledgement sent to the visitor. If the log points to outgoing mail, ask its administrator to check the sender configuration. Change one relevant setting at a time, note it and test the result. [See the form’s questions and email settings](https://kibihq.com/wordpress-forms/how-it-works/questions-logic-emails/) ## Resend the right message once Check which notification failed and fix the reported cause. Before using Resend, find out whether someone already answered the enquiry another way. A team alert and a visitor acknowledgement have different recipients. Resending the wrong one can leave your team waiting or send the visitor an unnecessary second message. After resending, inspect the log and destination mailbox. If it still fails, share the form, time, error and changes tried with the website maintainer. Hide unrelated personal details. - Identify the exact notification and its recipient. - Check whether the enquiry has already been answered. - Resend once, then inspect the result before trying again. ## Finish on the public form page A mail test checks outgoing email. Follow it with a submission through the actual public form, then find the saved entry and check its notification. If you changed a later forwarding or CRM connection, check that destination too. Each delivery step needs its own result. Label the test clearly and tell whoever watches the shared inbox. Identify or remove the test record through your normal process so it does not become a real enquiry. A compact test note Public form submitted → entry found in WordPress → notification log checked → destination mailbox checked. Record the test time and the setting changed. ## Keep someone watching the saved entries Agree who reviews the Inbox and how often. That catches requests when email is filtered, the mailbox is busy or the usual recipient is away. Kibi Forms is free and works on its own in WordPress. Connecting the paid Kibi CRM is optional, for teams needing shared ownership and follow-up. If you add that connection, assign its receiving person and test the handoff. Keep the saved entry and the CRM enquiry checks separate. [See how to connect Kibi CRM](https://kibihq.com/wordpress-forms/how-it-works/connect-kibi/)[Try shared follow-up in Kibi CRM](https://kibihq.com/start/) Try one thing on the next enquiry.Pick a change your team can use tomorrow. THE USEFUL SHELF ## Try it in your setup Follow the steps, then check the result on your site or in your workspace. Step-by-step Kibi guides [Visual setup guideWhen a notification email failsFind the saved entry, read the email log and resend thoughtfully.](https://kibihq.com/wordpress-forms/how-it-works/when-an-email-fails/)[Visual setup guideMake your first WordPress formA visual guide from a blank form to a useful first draft.](https://kibihq.com/wordpress-forms/how-it-works/make-your-first-form/)[Setup guideConnect your website formChoose how an existing form sends its enquiries into Kibi.](https://kibihq.com/help/connect-website-form/) KEEP THE THREAD GOING ## Read this next. [Follow-up & teams](https://kibihq.com/resources/category/follow-up-and-teams/)12 min read CRM shortlist 13 October 2026 ### [6 best HubSpot alternatives for small teams in 2026](https://kibihq.com/resources/articles/hubspot-alternatives/) Find your next CRM by the job you need done: enquiry follow-up, sales pipelines, marketing engagement or a broader customer platform. 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Then use the numbers to choose what your team should change next. [Read the article : From ad click to recorded outcome: keep the measures separate](https://kibihq.com/resources/articles/from-ad-click-to-recorded-outcome/) [WordPress forms](https://kibihq.com/resources/category/wordpress-forms/)13 min read Plugin comparison 13 October 2026 ### [10 best free WordPress form plugins in 2026](https://kibihq.com/resources/articles/best-free-wordpress-form-plugins/) A practical comparison of free form builders: what you get, what needs an upgrade, and where the enquiry goes after someone presses submit. [Read the article : 10 best free WordPress form plugins in 2026](https://kibihq.com/resources/articles/best-free-wordpress-form-plugins/) Source: https://kibihq.com/resources/articles/form-entry-saved-but-email-did-not-arrive/