# WhatsApp CRM for UAE teams. Keep chats, callbacks and quotes together. “Did anyone get back to her?” You shouldn’t need to ask. Keep your team’s work WhatsApp chats, next calls and quotes together. See who’s replying and what happens next. ## Example connected work WhatsApp numbers Office Business number and salesperson’s Business number. Layla · kitchen renovation · Al Barsha. “Could you call after four?” Asha is handling it. Call after 4 pm · discuss the cabinet doors. ## WhatsApp lead management, from enquiry to invoice. Kibi is a WhatsApp CRM for small businesses and sales teams in the UAE. Connect your work WhatsApp Business numbers, give each enquiry to a person and save the next call. When the customer says yes, the quote and invoice stay with the sale. ### Keep the app your team knows. Reply from your connected WhatsApp Business app. The reply appears in Kibi too. No need to ask a colleague to forward the chat. ### “I thought you called.” Sorted. Give the enquiry to someone and save the callback. Today shows the new leads and calls that need attention. ### Give a good chat a next step. Send a quote the customer can accept online. Keep their questions beside it. Create the invoice when it’s time to bill. ## Layla asked about a kitchen. Let’s get her an answer. Follow an example Dubai fit-out enquiry from “can you quote?” to “yes, let’s do it”. Pick a step below. ### The enquiry: “Can you quote for our kitchen?” Layla messages the company’s WhatsApp Business number about a kitchen renovation in Al Barsha. Your team can open the enquiry and read what she needs. **Illustrative example — Layla · kitchen renovation:** We’d like new cabinet doors. Could someone call after four? **What the team can read:** The request, the customer’s messages and the person handling the enquiry. A useful first reply starts with her actual question. ### Who replies: Asha’s on it. Give the enquiry to Asha. She can read Layla’s question before calling. The owner can see who is replying, without sending another “any update?” message. **Illustrative example — Asha · sales:** I’ll call after four to understand the cabinet-door work. **A clear responsibility:** Asha handles the reply. A colleague can read the enquiry when they have access. One person answering. Fewer “did you call?” messages. ### The callback: After four means after four. Save the call in Today with its reason. After speaking, add the new details and agree the next follow-up. The customer shouldn’t need to explain the kitchen twice. **Illustrative example — Layla · call after 4 pm:** Discuss the doors and handles. Keep the existing cabinets. **Useful call notes:** The changed brief stays with the enquiry, ready for the next conversation. Read the note. Make the call. Save what was agreed. ### The quote: They’re interested. Send the quote. Send Layla a quote she can accept online. If she has a question, keep it with the enquiry and agree when to talk again. A quote sent isn’t a sale finished. **Illustrative example — Kitchen cabinet-door replacement:** Quote accepted by the customer. **The decision stays with the enquiry:** The accepted quote gives your team the answer without searching through separate chats. All plans include quotes. Monthly allowances are below. ### The invoice: The yes is in. Time to bill. Create the invoice when the work should be billed. Keep it with the enquiry so the person handling the sale can see it. Payment reminders are on Team and Growth. **Illustrative example — Kitchen cabinet-door replacement:** Invoice created from the sales enquiry. **From conversation to payment:** Use your business’s currency and tax settings. Connect a supported payment provider if you want online payment. No Kibi payment fee. Your payment provider’s fees are separate. [Set up several work numbers](https://kibihq.com/resources/articles/manage-multiple-whatsapp-business-numbers/) · [See quotes and invoices in Kibi](https://kibihq.com/features/quotes-invoices/) ## WhatsApp follow-ups, without the “remind me again?” New doors, not new cabinets. Small detail. Very different quote. Save the change with the enquiry and callback. Tomorrow’s colleague can read it before calling. Layla gets a useful answer, instead of explaining the kitchen all over again. ![Actual Kibi demo showing Leah’s cabinet estimate enquiry and planned callback.](https://kibihq.com/images/industries/home-services/callback-20261106-600.jpg) [See the calls that need your attention](https://kibihq.com/features/today/) · [Choose who handles each enquiry](https://kibihq.com/features/routing/) ## Manage multiple WhatsApp Business numbers as a team. The office has a Business number. Asha has one for work, too. Connect the numbers your team uses. Their Business app replies appear in Kibi. Choose what each colleague can see. When Asha is away, give Ravi the enquiry and promised call. He can see the question before he says hello. ### Example handover: Asha is away. Layla still needs her call. - **Customer’s latest question:** Can we change the handles as well? - **Colleague covering:** Ravi - **Promised follow-up:** Call after 4 pm with the revised scope. Read the note. Make the call. Leave the update. [See how the Business app stays connected](https://kibihq.com/features/whatsapp/#keep-your-app) ## Shared WhatsApp inbox or CRM? Think beyond the reply. “We answer on WhatsApp already. What would a CRM actually change?” Kibi is a WhatsApp CRM that keeps the next call, quote and invoice with the customer’s enquiry. So when they say “I’ll think about it”, your team knows who will follow up. - **“Yes, we do kitchen work.”** Useful reply. Now agree who will call and when. - **“I’ve sent the quote.”** Good start. Save the customer’s question and the follow-up. - **“Asha is off today.”** Give Ravi the enquiry and promised call, with the latest notes. ## For UAE businesses selling through WhatsApp. A kitchen quote, a course question, a new client brief. Different conversations. The same need to follow up. ### A fit-out team in Dubai “The office gets the WhatsApp enquiry. How does the estimator know what to call about?” Keep the job request, photos and latest question on the enquiry. Give it to the person calling and save the agreed time. When the customer changes the brief, update the same enquiry. [See Kibi for home services & interiors](https://kibihq.com/industries/home-services/) ### An education consultancy in Sharjah “Five counsellors use different work numbers. Can I see who follows up each student?” Connect the Business numbers used for work. Give student enquiries a counsellor and plan the parent callback. The owner can review connected enquiries and choose what each colleague sees. [See Kibi for education consultants](https://kibihq.com/industries/education-consultants/) ### A small agency in Abu Dhabi “The client asked a question on WhatsApp. Did anyone follow up the proposal?” Keep the brief, scope question and quote together. Save the next conversation in Today. Your project tools can keep handling delivery while Kibi helps with your own sales. [See Kibi for agencies](https://kibihq.com/industries/agencies/) ## Website leads and WhatsApp enquiries. Keep both in your CRM. “Our website gets enquiries too. Can the team manage those here?” Yes. Bring website-form enquiries and work WhatsApp into Kibi. Choose who replies and save the next call. You can bring enquiry emails in, too. Keep your form, or use Kibi Forms for WordPress or Framer. Get the request to the person who will reply. ### Two enquiries, a clear next call — example - Website form: Omar asks for an office fit-out quote. Ravi will call tomorrow to ask about the rooms. - WhatsApp Business: Layla asks about cabinet doors. Asha will call after 4 pm to confirm the changes. [Connect your existing website form](https://kibihq.com/resources/articles/connect-website-form-to-crm/) · [WordPress forms](https://kibihq.com/wordpress-forms/) · [Framer forms](https://kibihq.com/framer-forms/) ## WhatsApp CRM pricing for UAE teams. Count the people answering customers and the work numbers they use. Pick a plan that fits both. The 14-day trial includes every feature and up to 10 people. ### Starter For the owner and a colleague handling enquiries. 2 people included. Up to 3 people using Kibi. 5 quotes + 5 invoices a month. 0% Kibi payment fee. - Connect 1 work WhatsApp number. - Plan calls and follow-ups in Today. - Choose your sources: work WhatsApp, a form or email. [Try Starter](https://kibihq.com/start/?pack=general&plan=solo&interval=month) ### Team — Most popular For colleagues sharing enquiries and callbacks. Everything in Starter, plus: 5 people included. Up to 20 people using Kibi. 20 quotes + 20 invoices a month · your logo. 0% Kibi payment fee. - Connect 3 work WhatsApp numbers. - Share new enquiries between salespeople. - Follow up unpaid invoices with reminders. - Share personal brochure links. [Try Team](https://kibihq.com/start/?pack=general&plan=team&interval=month) ### Growth For a busier team sending more quotes and invoices. Everything in Team, plus: 10 people included. Add people as your team grows. Unlimited quotes & invoices · your logo. 0% Kibi payment fee. - Connect 20 work WhatsApp numbers. - Compare entered ad spend with recorded sales. [Try Growth](https://kibihq.com/start/?pack=general&plan=growth&interval=month) Prices are before tax. Meta or your WhatsApp provider bills messaging separately. Payment-provider fees are separate. UAE visitors see AED prices. Visitors elsewhere see their detected country’s currency; unknown locations show USD. Monthly/yearly totals and extra-person charges are rendered per request in the HTML page. Yearly billing offers 2 months free. [See current plans](https://kibihq.com/pricing/) The first 100 customers keep their price for life. [Compare the whole WhatsApp CRM bill for two or five people](https://kibihq.com/resources/articles/whatsapp-crm-pricing-uae/#team-costs) ## Questions about a WhatsApp CRM in the UAE? Keeping the app, sharing work numbers and choosing a plan for the people replying. ### What is a WhatsApp CRM for UAE businesses? A WhatsApp CRM connects customer conversations with the work of selling: who replies, what the customer needs and when to follow up. Kibi helps small UAE teams keep connected work WhatsApp enquiries, callbacks, quotes and invoices together. ### Is Kibi just a shared WhatsApp inbox? Kibi is a sales CRM: it keeps connected WhatsApp conversations with the enquiry, the person replying and the next call. You can also send a quote and invoice from that enquiry. It suits teams that need to follow through on a sale as well as answer messages. ### Can our team keep using the WhatsApp Business app? Yes. Connect the WhatsApp Business number you use for work. Keep replying from the Business app; those replies appear in Kibi too, beside the enquiry and its follow-up. ### Can we manage several staff and company WhatsApp Business numbers? Yes. Starter includes 1 connected work number, Team 3 and Growth 20. The owner chooses what each colleague can see. Pick your plan for both the people replying and the numbers you need. ### We have five salespeople. How do we know who is following up? Choose who replies and save the next call in Today. The owner can see which enquiries need attention. Team includes 5 people and 3 work WhatsApp numbers, plus automatic sharing of new enquiries. ### We have five people and five WhatsApp Business numbers. Which plan fits? Growth has room for 10 people and 20 work WhatsApp numbers. Team includes 5 people but 3 numbers. Count the numbers as well as the people when you choose. ### What happens when a salesperson is away or leaves? Give the enquiry and promised call to the covering colleague. They can read the latest notes before replying. For someone leaving, review their access and connected work numbers as part of the handover. ### Can a UAE business send quotes and invoices in Kibi? Yes. Every plan includes quotes and invoices, with the monthly counts in the plan cards. Customers can accept quotes online. Use your business currency and tax settings; invoice payment reminders are on Team and Growth. ### How much does Kibi cost for a UAE team? UAE visitors see AED prices, with 2 people in Starter, 5 in Team and 10 in Growth. The cards show monthly and yearly bills, included people and extra-person charges. If you are visiting from another country, prices follow your detected location. ### Does the subscription cover WhatsApp message charges? Meta bills you directly for WhatsApp. Kibi never charges your credits for it. Twilio or MSG91 bills you directly when you connect through them. Your Kibi subscription and provider messaging charges are separate. ### Is Kibi a free WhatsApp CRM? Kibi has a 14-day free trial, then a paid plan. The trial includes every feature and up to 10 people, with no card needed. Try one work number, an enquiry and a callback before moving the whole team. [Choosing between WhatsApp CRM tools?](https://kibihq.com/resources/articles/best-whatsapp-crm/) ## Your next customer is worth a follow-up. Give Kibi a small job before you give it the whole business. - Connect one work number. - Give an enquiry to a colleague. - Save the call you promised. [Start free trial](https://kibihq.com/start/?pack=general&utm_content=uae-whatsapp) · [Try the demo](https://demo.kibihq.com/) · [View current page](https://kibihq.com/whatsapp-crm-uae/) Source: https://kibihq.com/whatsapp-crm-uae/