The text comes back. The context stays put.
Keep business texts and replies with the enquiry, so your team can pick up the next conversation.
14 days · every feature · no card
“Would Friday work for a quick call?”
“Yes, after 3 would be great.”
Next action: call Friday after 3Example wording. Message delivery is reported by your provider.
Reply with the whole picture.
Read the request, conversation and owner before sending the next text.
Keep the callback connected.
A customer asks for a later call. Keep that reply beside the next action so a teammate can follow through.
See where the message stands.
Check the delivery status reported for the conversation instead of guessing whether the message went through.
A few useful answers.
How is texting billed?
Managed texts use prepaid Kibi credits. Review the rates and number allowances shown for your plan and region.
Can I use any number?
Number availability, registration and two-way support depend on your region and provider. Check the setup available in Kibi.
Your next enquiry deserves a next step.
Give it a home, an owner and someone who knows when to call back.
14 days · every feature · no card
on the next step.