Give your next callback more than a coloured cell.
Keep the flexibility of your sheets where it helps. Give shared enquiries a place for ownership, conversation context and the next action.
14 days · every feature · no card
Less work around the row.
Connected enquiries arrive with their source details, ready for your team to pick up.
See who has it.
Keep ownership with the enquiry instead of relying on a colour convention everyone must remember.
Find the next conversation.
Open Today for follow-ups and return to the context in the record.
Quotes on Team and Growth. Tax invoices, pay links and payment reminders on Growth. Kibi adds no payment fee; your gateway’s fees still apply.
After the yes →Compare the work your team does.
| Decision | Kibi | Spreadsheets |
|---|---|---|
| New lead | Connected intake where configured | Add/import rows or maintain an integration |
| Owner | Visible enquiry owner and routing options | Owner column and team conventions |
| Conversation | Supported connected-channel context | Links, notes or a separate messaging tool |
| Next action | Planned action in Today | Date fields, filters and any configured reminders |
When spreadsheets is the better choice
A spreadsheet can be enough for a small, disciplined team with a few enquiries and a reliable shared routine. Change tools when ownership or follow-up becomes difficult to maintain.
Start with a real workflow gap.
Can a spreadsheet work well?
Yes. A small, disciplined process may be enough. Consider Kibi when shared ownership and follow-up become harder to maintain.
Do I have to move everything at once?
Start with a small CSV sample and one connected source. Check the workflow before migrating the full list.
Your next enquiry deserves a next step.
Give it a home, an owner and someone who knows when to call back.
14 days · every feature · no card
on the next step.