Keep the chat. Lose the “Who’s calling?”
Team chat is great for talking things through. Give the enquiry itself a clear owner and next action in Kibi.
14 days · every feature · no card
Make responsibility visible.
An enquiry record shows who is handling the request without scrolling back through the discussion.
Keep the customer context nearby.
Connected business-number conversations stay with the enquiry for the next contact.
Bring the next step into Today.
Plan the callback so it stays visible after the group moves on.
Quotes on Team and Growth. Tax invoices, pay links and payment reminders on Growth. Kibi adds no payment fee; your gateway’s fees still apply.
After the yes →Compare the work your team does.
| Decision | Kibi | Whatsapp Groups |
|---|---|---|
| Team discussion | Keep your existing team chat | Quick coordination and conversation |
| Enquiry responsibility | Named owner in the record | Agreed messages and team conventions |
| Follow-up | Planned action in Today | Messages, pins or another reminder system |
| Customer conversations | Supported business-number connection | Group history does not become a CRM automatically |
When WhatsApp groups is the better choice
Keep group chat when quick team coordination is all you need. Consider a separate enquiry record when responsibility and the next callback get buried in the conversation.
Start with a real workflow gap.
Does Kibi import our WhatsApp groups?
This workflow uses supported business-number customer conversations. It does not import your team groups.
Do we need to stop using group chat?
No. Keep discussing work there while enquiry responsibility and next actions live in Kibi.
Your next enquiry deserves a next step.
Give it a home, an owner and someone who knows when to call back.
14 days · every feature · no card
on the next step.