Choose the CRM your team wants to open tomorrow.
Compare how Kibi and Bigin help your team handle the next enquiry, share responsibility and return to the conversation.
14 days · every feature · no card
Make today’s work visible.
Kibi brings new enquiries and planned follow-ups into Today.
Keep context beside the next action.
Read the enquiry, owner and conversation before contacting the customer.
Compare the model that fits.
Bigin offers team pipelines, tasks and workflow automation. Its broader Zoho connections may matter if your team already uses that ecosystem.
Quotes on Team and Growth. Tax invoices, pay links and payment reminders on Growth. Kibi adds no payment fee; your gateway’s fees still apply.
After the yes →Compare the work your team does.
| Decision | Kibi | Zoho Bigin |
|---|---|---|
| Daily organising model | Enquiry, owner and next action | Pipelines, tasks and related CRM work |
| Eligible Business app/new-number/provider paths. WhatsApp · Beta — Available after a short review. | Documented on Express, Premier and Bigin 360 | |
| Automation | Kibi’s documented assignment/outcome workflows | Workflow automation with edition-specific limits |
| Selection test | Capture one enquiry and plan a callback | Run the same task in the chosen Bigin edition |
Product information checked 6 October 2026. Features and editions can change. No competitor prices are quoted here.
Bigin product ↗Bigin edition FAQ ↗When Zoho Bigin is the better choice
Bigin may be the better fit when you want a pipeline-centred CRM or already use the Zoho tools it connects to. Compare the edition you would actually use.
Start with a real workflow gap.
Does Bigin offer WhatsApp?
Yes. Its official materials describe messaging on specified paid editions.
Should we switch if Bigin already works for us?
Identify a real workflow gap first. Trial Kibi against that gap before moving all your records.
Your next enquiry deserves a next step.
Give it a home, an owner and someone who knows when to call back.
14 days · every feature · no card
on the next step.