They like the home. Make the next hello count.

Three real estate enquiry form templates. Pick your first hello.

Tell us about the home you’re looking for.

Share the basics. [Agency] will use these details to respond to your property enquiry.

1. Your name (required)
The name you would like us to use.

2. How should we reply? (required)
Choose email or phone. Ask for that contact detail; do not require both without a reason.

3. Property reference or preferred area (required)
Use a listing reference if you have one, or tell us where you are looking.

4. What matters most in your next home? (optional)
For example, bedrooms, accessibility or being near a station. Share what helps your search.

5. Your budget range (optional)
Use the business’s currency and meaningful ranges. Include “I’d like to discuss”.

6. When are you hoping to move? (optional)
Offer “Just exploring” as well as broad timing choices.

7. What would you like to ask us? (optional)
A question about this property or your search. Please do not attach identity or financial documents.

Before Send: [Link your business privacy notice and review the notices and agreement controls required by your form setup.]
Button: Ask about a property

Confirmation after a successful save:
Thanks — we’ve received your property enquiry. [Explain who responds, actual opening hours and your realistic next step.] Property availability will be checked by our team. No viewing is booked yet.

Before publishing: replace bracketed instructions, choose actual contact fields and required settings, test saving and notifications, and check the enquiry reaches its owner. Editable question wording, not a working form, Kibi import file or automatic appointment booking.

Looking for a place to rent? Start here.

Tell [Agency] what you are looking for so we can respond to your enquiry. This is not a tenancy application.

1. Your name (required)
The name you would like us to use.

2. How should we reply? (required)
Choose email or phone. Ask for that contact detail; do not require both without a reason.

3. Property reference or preferred area (required)
Point us to the listing, or tell us where you would like to rent.

4. Monthly rental budget range (optional)
State the currency and what the displayed rent includes. Offer “I’d like guidance”.

5. Preferred move-in timing (optional)
A broad window is enough for the first conversation.

6. What should we know about the home you need? (optional)
Focus on the property requirement, such as bedrooms or accessibility. Leave application checks for the appropriate later process.

7. Your question for the agent (optional)
Ask about the property or the next step. Do not send bank statements, identity documents or passwords here.

Before Send: [Link your business privacy notice and review the notices and agreement controls required by your form setup.]
Button: Send a rental enquiry

Confirmation after a successful save:
Thanks — your rental enquiry has been received. [Explain your actual reply process.] Our team will check the property and discuss the next step. This is not a tenancy application, approval or confirmed viewing.

Before publishing: replace bracketed instructions, choose actual contact fields and required settings, test saving and notifications, and check the enquiry reaches its owner. Editable question wording, not a working form, Kibi import file or automatic appointment booking.

Fancy a closer look? Request a viewing.

Tell [Agency] which property interests you and when you might be available. We will confirm arrangements separately.

1. Your name (required)
The name you would like us to use.

2. How should we reply? (required)
Choose email or phone. Ask for that contact detail; do not require both without a reason.

3. Property reference or listing link (required)
Tell us which home you would like to view. Do not rely on the page address alone.

4. Preferred day or time window (optional)
Offer a broad preference and “Please suggest a time”. Show the time zone when needed.

5. Anything we should arrange before the visit? (optional)
Share an optional practical preference. A private conversation can handle anything sensitive.

Before Send: [Link your business privacy notice and review the notices and agreement controls required by your form setup.]
Button: Request a viewing

Confirmation after a successful save:
Thanks — we’ve received your viewing request for [property reference]. Your preferred window is [day/time/time zone]. This is not a confirmed appointment. [Explain how your team checks availability and confirms the viewing.]

Before publishing: replace bracketed instructions, choose actual contact fields and required settings, test saving and notifications, and check the enquiry reaches its owner. Editable question wording, not a working form, Kibi import file or automatic appointment booking.

These are editable question outlines, not working forms or Kibi import files. Choose what belongs in your builder, replace every bracketed instruction and set the actual required fields. The examples do not collect anyone’s details.

Use the buyer version for a property search, the rental version for an initial renting question and the viewing version when the person already knows which listing interests them. Copy or download the wording without signing up.

What should a property enquiry form ask?

A useful field changes what the agent says next. A property reference identifies the home. A broad budget can narrow the conversation. A preferred reply method helps the agent reach the person in a way they expect.

Keep email and phone separate in the builder. If the visitor chooses a callback, collect a callable number. If they choose email, collect that address. Do not make two contact methods compulsory simply because the form has room.

A buyer enquiry and a rental application are different dates.

The buyer form starts with a search: which home, which area, what matters and when the person hopes to move. “Near the station” can tell an agent more than another compulsory dropdown. Let people explain the detail that matters to them.

The rental form starts a conversation about a property or requirement. It does not approve a tenancy or replace your application process. Keep identity, income and bank documents out of this first hello; explain the appropriate later step separately.

Property requirements can change. Someone who asked about three bedrooms may decide that a shorter commute matters more. Keep the latest requirement with the enquiry so the next agent does not restart the conversation from an old listing.

“Saturday, please” is not a confirmed appointment.

A viewing-request form gathers the listing and a preferred time. An agent still needs to check availability, access and arrangements. Make that difference clear beside the time question and in the confirmation. A tiny sentence now saves a very awkward doorstep later.

Show a truthful next step: the team will check the request and contact the person to agree arrangements. Replace the template’s bracketed response instructions with your real working hours and process. Promise only a response window your team can keep.

After a confirmed viewing, the useful follow-up changes. Ask what the person thought, record any new requirement and agree the next conversation. A viewing request, a completed viewing and an accepted offer are different records of progress.

Put it on your site. Keep the promise behind the button.

Use the wording in the form builder you already maintain. Give the form a clear heading, visible labels and useful hints. Mark required questions in words; a faint little asterisk should not be doing all the explaining.

On WordPress, Kibi Forms gives enquiries a saved entry and an Inbox. If your site already uses a supported Contact Form 7 form, follow the connection tutorial rather than rebuilding the whole thing just for the pleasure of rebuilding it.

For a Framer site, follow the Kibi Forms setup guide. Use the current Kibi Send notice and visitor agreement controls, with the business name and privacy-page link checked. Do not remove those controls to make the form look shorter.

For another website setup, check the supported connection and field mapping before promising a CRM destination. The questions in this guide are portable wording. That does not mean every builder has the same integration or settings.

The form got the hello. Now give it an agent.

The saved enquiry is the start of the working record. Check the property reference, question and requested reply method. Choose the person responsible for answering, then plan the next useful action. An inbox full of notifications is not quite a follow-up plan.

In Kibi, keep the enquiry, owner and next step together. Today brings planned follow-ups back into view. If Rae asks for a call after 4, a person agrees the timing and plans the call; the form has not booked an appointment by itself.

Routing rules and round robin are on Team and Growth. Start with a manual owner if that suits your trial. Whatever the assignment method, check that the colleague can access the record they need. Sharing work and granting access are separate decisions.

Keep the first reply specific. “Thanks for asking about B-14. I’ll check the second-bedroom measurements and contact you by email” acknowledges the question. “Dear valued lead” does rather less for the chemistry.

Hand over the question, not just the phone number.

An agent is out at a viewing. A colleague picks up the enquiry. The useful handover includes the current requirement, what was promised and the next agreed action. A forwarded number with “please call” is asking someone to improvise a relationship.

Record what the person actually said. “Can talk after 4” is different from “viewing confirmed at 4”. When the requirement changes, update the working record and the next action instead of leaving two competing instructions for the covering agent.

Test it on a phone. Preferably with your thumbs.

Open the published form at phone width. Can you read the labels without zooming? Does the keyboard suit the contact field? Can you reach the Send button without fighting a popup? The person enquiring may be standing outside the property.

Keep hints near their questions. Explain a missing or invalid answer in plain words and let the person correct it. A placeholder that disappears while typing is a poor substitute for a label. The form should still make sense halfway through an answer.

Then test delivery with fictional details you recognise. Confirm the saved answers, property reference and receiving workspace. Check notification email separately: an email arriving does not prove every mapped field or owner is correct.

• Read the heading, labels and privacy information at phone width.
• Check required fields, contact formatting and a clear error message.
• Submit a recognisable non-sensitive test through your own authorised setup.
• Find the saved enquiry, compare every useful answer and check the destination.
• Assign an owner, plan the reply and complete the follow-up test.

A few questions before you put out the welcome mat.