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THE KIBI NOTEBOOK

Messaging

Customers should not have to repeat the same conversation when another teammate takes over. Start with their preference, the last useful exchange and a clear reason to get back in touch.

THE USEFUL SHELF

Put messaging into practice

When you are ready to set something up, these existing guides give you a practical place to start.

Links to existing Kibi guides
Setup guideUnderstand the WhatsApp Business app routeCheck the setup before choosing how the team will use WhatsApp.Feature walkthroughExplore business textingSee where texting fits in an enquiry and follow-up workflow.